Terms of sale

What these products are

They are working documents — Excel workbooks and guides an organisation completes with its own data. They are not software, not a subscription, and not a service.

They support an organisation’s own management system. They are not an audit, and they do not deliver ISO certification — that is a decision for an accredited certification body, and nothing bought here changes it.

Who you are buying from

Payments are handled by Paddle.com Market Ltd, which sells these products as merchant of record. Your contract of sale is with Paddle; the product itself is made and supported by AB Integrated Consultations.

Your payment details never reach this site. Paddle also handles any sales tax or VAT due where you are.

Delivery

After payment you receive an email containing a download link for each product you bought. The link works for 72 hours.

If the link expires, or the email does not arrive, write to hello@abintegrated.com with your order reference and we will send a new one. There is no limit on how many times we will do this.

Licence

One organisation, unlimited internal use. Copy it, adapt it, put your own logo on it, use it across as many of your own sites as you like.

Not for resale or redistribution, and not for delivery to your own clients as a product of theirs. If you want to use these with clients, write to us — that is a different arrangement and we will make one.

What is not included

Buying a template does not include advice on using it, review of what you fill in, or any consulting engagement. Those exist and are quoted separately.

We do not warrant that a template satisfies any particular auditor, regulator or contract. It reflects the standard it names and the practice behind it; the judgement of whether it fits your operation stays yours.

Refunds

There is a refund window, and asking inside it is enough — see the refund policy for how long it is and how to ask.